Please check the compatibility list to ensure that your phone is compatible with our application.

You should install the app from the app store and ensure that your phone is compatible with the app:

For the Android system: You can download the Android app from Google Play.

For iOS: You need to use it on iPhone 6S and above models, compatible with iOS 13 and above versions.

Tags: #App #smartphone #App installation

Please check the following steps:

1) Check if your smartphone is on the compatibility list.

2) Check if your application is the latest version from Google Play Store or App Store.

If all the above are "Yes", please try reinstalling all Glunovo applications on your phone.

If not, please try updating all Glunovo applications from the Google Play Store or AppStore

3) Please check that you have not directly used any beta version of the application or APK version of the application files on a rooted/jailbroken phone, as it may not be compatible with the Apps

4) Check if you have correctly applied the relevant phone configurations.

Tags: #App #smartphone #App not working

If you reinstall your application, your data will be lost. Before reinstalling the App, please export your data from the "Settings - Export Data" page and save it in Excel.

Tags: #App #Data #history Glucose Data #App reinstall

When the transmitter is still connected to the sensor, the data from the current session will be stored in the transmitter. Therefore, you can disconnect from the paired phone and connect the transmitter with another smartphone (with the Glunovo App) to download historical data. However, your events and notes, such as meals, carbohydrates, and insulin, are stored in your previous app and cannot be synchronized.

Tags: #App #data migration #history glucose data #App reinstall #smartphone #smartphone switching #change phone

No, please refrain from enabling these modes as these functions may interfere with the Glunovo application.

Tags: #App #App settings #silent mode #power saving mode #do not disturb

Please follow the steps below:

1. Check the network connection.

2. Upgrade to the latest version of the app.

3. Open both GN-Share and Glunovo simultaneously.

4. Ensure that the latest data has been uploaded from GN-Share.

5. Ensure connectivity between the transmitter and the mobile phone.

6. If you have installed the trial version, please uninstall all Glunovo applications and reinstall them from the Google Play Store or App Store.

Please follow the steps below:

1. Please apply the mobile phone configuration suggestions

2. Check if the transmitter is within the effective connection range: there should be no interference sources within 2 meters.

If the above information fails to resolve the issue, please provide the phone model, App version number, phone OS version, transmitter serial number (SN), and sensor batch number. Please email to: service@infinovo.com