To enhance the efficiency of troubleshooting, we have incorporated status codes on the main screen of the Glunovo App.

Status code descr1ption table：

If you see: S01, C01, and T01, you should replace the sensor and start a new session.

Please follow the steps below to obtain other status codes.

1. Keep the screen open while the application is running and wait for 2 minutes.

2. Check the installation conditions of the transmitter to ensure it is properly installed.

Yes: Resolved

No: Fasten the transmitter

3. Upgrade to the latest version of the application

4. Restart the phone, and enable Bluetooth and the app again

5. If the above information fails to resolve the issue, please provide the phone model, App version number, phone OS version, transmitter serial number, and sensor batch number. Please send an email to: service@infinovo.com

Enable Bluetooth in the settings and reconnect to the transmitter.

Please wait for all data to synchronize with the transmitter. Once synchronization is complete, an automatic shutdown prompt will appear. Calibration is not accepted during the data synchronization period.

Please check if the transmitter is installed in place. If not, please snap it into place. Under no circumstances should the transmitter be removed from the sensor, as this will render the sensor inoperative.

Wait for 4 hours to confirm whether the readings have returned to normal. If not, please replace the sensor.

1. Check the installation of the transmitter. If it is not properly installed, please reinstall it.

2. If the transmitter is properly installed, please replace the sensor.